Return Policy

Our Commitment

At PIP GAMING & ELECTRONICS LLC, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes products may not meet your expectations, and we have established this return policy to make the process as straightforward as possible.

Return Period

You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all accessories, manuals, and documentation included.

Eligible Items for Return

• Gaming consoles in original, unopened packaging
• Gaming accessories that are unused and in original packaging
• Computer hardware and electronics in original condition
• Defective or damaged items received

Non-Returnable Items

• Opened software, games, or digital content
• Items marked as final sale or clearance
• Gift cards or promotional items
• Products damaged due to misuse or improper handling
• Items without original packaging or missing components

Return Process

1. Contact Us: Call us at (281) 515-6908 or email pedroalvim@pipgamingelec.com to initiate a return.
2. Receive Authorization: Our team will provide you with a Return Authorization Number and instructions.
3. Package Your Return: Securely pack the item in its original packaging with all accessories and documentation.
4. Ship the Item: Send the package to the address provided by our team. We recommend using a trackable shipping method.

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

If you need to exchange an item for a different model or product, please contact us to arrange the exchange. Exchanges are subject to product availability and must meet the same conditions as returns.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at (281) 515-6908. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect to expedite the process.

Warranty Claims

Many of our products come with manufacturer warranties. For warranty claims, please contact us, and we will guide you through the warranty process with the manufacturer or handle the claim on your behalf.

Contact Information

If you have any questions about our return policy, please contact us:

Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.